SashaWho to update ยท Banks
How to change your name with Citizens Bank
Married or divorced and updating your accounts? Here's how Citizens Bank takes a name change, from its own help page.
In person or by phone only. Citizens Bank is one of the few that won't change your name online. Call 1-800-922-9999 or visit, and bring your documents.
Citizens Bank's steps
Call or visit any branch to update your name. Ask what documents to bring.
Have these ready
- A copy of your marriage certificate, divorce decree or court order (most companies ask for one).
- Your updated driver's license or ID, if you have it. Social Security comes first, then the DMV.
- Your account number, and the name the account is in now.
Let Sasha handle the letters
Sasha writes and signs your name change letter for Citizens Bank and every other company on your list, with your certificate attached. It also keeps track of who's done. The checklist is free.
More banks
Checked against Citizens Bank's own page in October 2026. Companies change their process; confirm on their site or by phone before you send anything. Sasha isn't affiliated with Citizens Bank.